The following general conditions apply to the company Les enduits Stef, its associates, its brands and its partners.
Shipping, Orders and Returns
Les enduits Stef is an incorporated company based in QC Canada.
We make every effort to prepare each order to ensure proper shipping protection.
Each product has passed our internal quality control process, meeting and in most cases exceeding standard parameters.
Orders from our facilities to the billing address, shipping address, drop shipping address of our customers who are under our responsibility will be processed to optimize shipping times.
All international orders will be shipped by carrier according to the rates (FedEx, UPS and others), and handling charges, if applicable.
The order preparation times are “to be confirmed” one week or the following Monday if ordered at the weekend.
Return and Refund Policy
The company does not accept returns or refunds.
In case of missing parts, please let us know the missing part, we will be happy to send it to you as soon as it is available.
Warranty and quality control
When a project, whether new construction, renovation, resurfacing, repair or other requiring the use of one or more products, the manufacturer is not not responsible for the outcome of our products applied in conjunction with products from other manufacturers.
The manufacturer has tested all combinations of Stef products, serving as surface preparation, surface repair, surface finishing and surface sealing, and offers all of the above solutions under its brands.
We do not accept claims of any kind when customers mix, combine or apply our products with other products made by other companies, other brands or any formulated products not tested in our facilities.
For more information, please contact us using the methods available.